In his book, The Shallows: What the Internet Is Doing to Our Brains” Nicholas Carr explains how hyperlinks alter our experience of media: “links don’t just point us to related or supplemental works; they propel us towards them.” This came to mind as I was reflecting on my recent move from Amazon’s device to Apple’s. … Continue reading »
Working in Online Video, I am enlightened daily by the amount of innovation going on in this space, and how much inter-company collaboration is going on. In the video industry, co-innovation is ingrained. Consider how much technology is involved in taking the output of your HD cam and streaming it to your iPad: content must be … Continue reading »
Why sharing more information with customers, especially in the case of embarrassing errors, is actually good practice. Continue reading »
As I prepare for a great video event next week, I am constantly reminded why I like video. Out of all the industries I had the good fortune to take a part of, video remains more of an art form than a science. Before you jump: yes, video delivery, video performance and even viewer analytics … Continue reading »
I recently came across a LinkedIn survey asking the above question – what is the most important qualification for a product manager. Curiously, the answers were: Energy and Passion Visionary Demonstrate Leadership Multitasking Problem Solving Granted, all of the above are great qualities for any employee, especially a leader in a cross functional organization (like most product … Continue reading »
Like many of my colleagues, I love the conceptual idea of agile software development – forgo with the ancient ways of a long release cycle and move forward with quick bursts, course-correcting when needed. The lure, for the feature greedy product manager, is immense: you quickly “see” results, and have higher transparency into the product development cycle. … Continue reading »
I love the “big data” trend: the possibilities of being able to fully collect and analyze user behavior are tremendous. However, we must not take the human factor out of the equation. Big data is not all intelligent algorithms tirelessly seeking connections – Humans are very much the key part – the part of interpretation and translation … Continue reading »
When running a complex SaaS, in today’s world, an expected part of the service is detailed analytics that provide customers with the ROI of the subscription to your platform. But you should not focus on customer-facing analytics alone. Even if improved service analytics and monitoring don’t result in improved cash flow, that does not mean … Continue reading »
Recent news tell the story of the FBI’s rules targeted at securing and governing cloud providers servicing federal institutions. It appears that the rules include clearing all administrators who may have access to sensitive information. That is understandable – but why does this problem exist? Even if your data is physically hosted offsite, the technology … Continue reading »
A recent conversation brought to light a common misconception that should be the forefront of every product manager when coming to set pricing – however you charge for your product, it must be tied to the value you are bringing to the customer. A simple example – in SaaS services, it is easy to fall … Continue reading »
