Recent news tell the story of the FBI’s rules targeted at securing and governing cloud providers servicing federal institutions. It appears that the rules include clearing all administrators who may have access to sensitive information. That is understandable – but why does this problem exist? Even if your data is physically hosted offsite, the technology [...]
Archive for the ‘Not so silly features’ Category
It’s not about WHERE the data is. Go cloud!
Posted in Not so silly features, product management, security, tagged Data, Disk encryption, Encryption, Information sensitivity, Key (cryptography), Policy, security on February 10, 2012 | Leave a Comment »
Your value to customers can be measured
Posted in Customer Feedback, Not so silly features, Practical product management, product management, tagged discoverablilty, linkedin, product management, usability, user ranking on April 23, 2011 | Leave a Comment »
When you first bring out a product into the world, you also have an assumption of how people would actually use it. Checking in on that assumption from time to time helps validate it. More importantly, it may expose new markets for your product.
Deep in user feedback
Posted in Customer Feedback, Management, Not so silly features, Practical product management, product management, tagged analysis, analytics, Customer, customers, feedback, Kampyle, marketing, product management, Product manager, splunk on March 6, 2011 | 2 Comments »
Too often, we fall into the human fallacy of remembering only the one who shouts loudest and latest. By countering this with numbers, you can provide your users with a better product and a better service. By using good analytics, you can get the answer to which feature most resonates with your user base
Save them the legwork, the “House M.D.” way
Posted in Not so silly features, product management, tagged customers, dr. house, getting value, house m.d., product management, thirteen, usability on November 13, 2010 | Leave a Comment »
If you can save the customer legwork, it is well worth your time, it will allow people to focus on getting value instead of learning your app.
A/B testing for online services
Posted in Not so silly features, product management, tagged churn, customers, product management, registration, sign-up, usability on November 4, 2010 | 2 Comments »
A/B testing became somewhat of a hot topic in these halls, I thought it would be worthwhile to share our experiences with it. A/B testing is a recognized technique to examine customers reaction to different offerings or situations. In our case, we had a hypothesis that adding an additional layer of authentication (using SMS) will [...]
In-context Tips – better than your average silly feature
Posted in Customer Feedback, Not so silly features, product management, Software, tagged communication, customers, feedback, product management, saas, Software, usability on May 22, 2010 | 1 Comment »
A while ago, we launched CloudShare Pro, our consumer service. One type of recurring feedback I got on the product was: “The UI and usability are dead on. I’ve used several cloud vendors, and they are all difficult to navigate, or admin. They are certainly difficult to explain to non-technical users that are trying to [...]
