Like many of my colleagues, I love the conceptual idea of agile software development – forgo with the ancient ways of a long release cycle and move forward with quick bursts, course-correcting when needed. The lure, for the feature greedy product manager, is immense: you quickly “see” results, and have higher transparency into the product development cycle. … Continue reading »
Filed under Practical product management …
SLA is not just for customers – count everything
When running a complex SaaS, in today’s world, an expected part of the service is detailed analytics that provide customers with the ROI of the subscription to your platform. But you should not focus on customer-facing analytics alone. Even if improved service analytics and monitoring don’t result in improved cash flow, that does not mean … Continue reading »
Drive Value, not prices
A recent conversation brought to light a common misconception that should be the forefront of every product manager when coming to set pricing – however you charge for your product, it must be tied to the value you are bringing to the customer. A simple example – in SaaS services, it is easy to fall … Continue reading »
Go Social! it’s the next thing for your… [fill blank here]
Do you have a social strategy for your product? “The world is becoming more social!” “users want to interact with peers!” “it’s the new age of web 2.o!” – if these topics have been circulating the watercooler, beware. Before jumping in and adding that “person” entity, implementing a “feed”, allowing people to put each other … Continue reading »
When to takeoff with a new product
This post is instigated by Adobe discontinuing mobile Flash. With this move, Adobe did one of the bravest, most difficult moves a company can do: venturing away from a safe market and into an uncharted future. It is also clear this move affects every one – it will dictate how video and all other rich … Continue reading »
The hidden costs of the installer package
So you have a successful SaaS business, and you come across that first customer who has a unique security need, demanding an “On Premise” version of your product. Before you start off that path, a few important things to consider: You may say that today’s world is shifting towards SaaS, and you may point at … Continue reading »
Is Facebook in “coding hell”? – when to rewrite your code from scratch
It happens constantly, all over the world. An application is out there, usually making money, with an unassuming roadmap of features. Suddenly, there’s a commotion in the engineering dept. A dev rushes in: “the code is useless! we can’t find our way in this spaghetti soup! we need to rewrite!” It’s a constant temptation, in … Continue reading »
The iPhone box – or why packaging is so important to product management
Whether you love it or not, the apple iPhone is a device where a lot of thought went into design. Including packaging: This is why, when I got the device, I was surprised at the way the (forever nameless, unless you have sharp eyesight) telco decided to package it: Starting by covering the image of the … Continue reading »
Tools of the trade (and other software)
I am currently relocating to a new PC, always a good opportunity to start fresh with software. Below is a list of the software I deem necessary for my everyday work and some recommendations.
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Customers – who are these people?
strive to have, in a document, a description of the various people using your product. This document becomes invaluable when trying to spec out new capabilities in your product. Continue reading »