clearly mark the way to gracefully depart. It makes sense and is good business to be fair and treat your customers with respect by allowing them to painlessly unsubscribe.
Posts Tagged ‘usability’
Make sure there’s a sign clearly marked “Exit”
Posted in Silly Features, tagged customers, feedback, linkedin, product management, Subscription business model, usability on May 27, 2011 | Leave a Comment »
Your value to customers can be measured
Posted in Customer Feedback, Not so silly features, Practical product management, product management, tagged discoverablilty, linkedin, product management, usability, user ranking on April 23, 2011 | Leave a Comment »
When you first bring out a product into the world, you also have an assumption of how people would actually use it. Checking in on that assumption from time to time helps validate it. More importantly, it may expose new markets for your product.
Save them the legwork, the “House M.D.” way
Posted in Not so silly features, product management, tagged customers, dr. house, getting value, house m.d., product management, thirteen, usability on November 13, 2010 | Leave a Comment »
If you can save the customer legwork, it is well worth your time, it will allow people to focus on getting value instead of learning your app.
A/B testing for online services
Posted in Not so silly features, product management, tagged churn, customers, product management, registration, sign-up, usability on November 4, 2010 | 2 Comments »
A/B testing became somewhat of a hot topic in these halls, I thought it would be worthwhile to share our experiences with it. A/B testing is a recognized technique to examine customers reaction to different offerings or situations. In our case, we had a hypothesis that adding an additional layer of authentication (using SMS) will [...]
Learn everywhere: product management and your local supermarket
Posted in Customer Feedback, mis-features, product management, Thoughts on the go, tagged iterations, out and about, product management, supermarket, usability on October 13, 2010 | Leave a Comment »
What product management lessons can we learn from the local supermarket
In-context Tips – better than your average silly feature
Posted in Customer Feedback, Not so silly features, product management, Software, tagged communication, customers, feedback, product management, saas, Software, usability on May 22, 2010 | 1 Comment »
A while ago, we launched CloudShare Pro, our consumer service. One type of recurring feedback I got on the product was: “The UI and usability are dead on. I’ve used several cloud vendors, and they are all difficult to navigate, or admin. They are certainly difficult to explain to non-technical users that are trying to [...]
Kindle vs. iPad – Hebrew and silly features
Posted in rant, tagged hebrew, ipad, kindle, product management, usability on April 22, 2010 | 2 Comments »
This is not an iPad vs. Kindle kind of an article. I am an Amazon Kindle owner, I like it: it does one job, and does it really well – the time I have spent on books since buying my Kindle has increased significantly since the purchase. I am happy with it. Lately, various Hebrew [...]
Party! – Linux style
Posted in Customer Feedback, tagged feedback, focus groups, geeks, linux, product management, students, usability on February 26, 2010 | Leave a Comment »
Even though I left engineering behind more than seven years ago, once a geek, always a geek. I fondly recall how back in the day, we used to have “Lan Parties” – people would show up with computers (not an easy task, as laptops were mostly unheard of, as was wifi) and connect into one [...]
Form vs. function and silly features
Posted in product management, tagged development, lauch, marketing, product launch, product management, usability on February 19, 2010 | 2 Comments »
Recently, my company launched a new service. Part of developing the service was a long process of crafting a UI which is usable and clearly understood. However, I insisted on one feature which provides no clear usability enhancement: a 3D carousel to select a virtual machine template from a list. A big hug goes out [...]
