clearly mark the way to gracefully depart. It makes sense and is good business to be fair and treat your customers with respect by allowing them to painlessly unsubscribe. Continue reading »
Tagged with usability …
Your value to customers can be measured
When you first bring out a product into the world, you also have an assumption of how people would actually use it. Checking in on that assumption from time to time helps validate it. More importantly, it may expose new markets for your product. Continue reading »
Access control: stay simple
Common product management pitfall, and how to avoid it: the access control bitflag Continue reading »
Save them the legwork, the “House M.D.” way
If you can save the customer legwork, it is well worth your time, it will allow people to focus on getting value instead of learning your app. Continue reading »
A/B testing for online services
A/B testing became somewhat of a hot topic in these halls, I thought it would be worthwhile to share our experiences with it. A/B testing is a recognized technique to examine customers reaction to different offerings or situations. In our case, we had a hypothesis that adding an additional layer of authentication (using SMS) will … Continue reading »
Learn everywhere: product management and your local supermarket
What product management lessons can we learn from the local supermarket Continue reading »
In-context Tips – better than your average silly feature
A while ago, we launched CloudShare Pro, our consumer service. One type of recurring feedback I got on the product was: “The UI and usability are dead on. I’ve used several cloud vendors, and they are all difficult to navigate, or admin. They are certainly difficult to explain to non-technical users that are trying to … Continue reading »
Kindle vs. iPad – Hebrew and silly features
This is not an iPad vs. Kindle kind of an article. I am an Amazon Kindle owner, I like it: it does one job, and does it really well – the time I have spent on books since buying my Kindle has increased significantly since the purchase. I am happy with it. Lately, various Hebrew … Continue reading »
Party! – Linux style
Even though I left engineering behind more than seven years ago, once a geek, always a geek. I fondly recall how back in the day, we used to have “Lan Parties” – people would show up with computers (not an easy task, as laptops were mostly unheard of, as was wifi) and connect into one … Continue reading »
Form vs. function and silly features
Recently, my company launched a new service. Part of developing the service was a long process of crafting a UI which is usable and clearly understood. However, I insisted on one feature which provides no clear usability enhancement: a 3D carousel to select a virtual machine template from a list. A big hug goes out … Continue reading »
