Filed under Not so silly features

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Why sharing more information with customers, especially in the case of embarrassing errors, is actually good practice. Continue reading

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It’s not about WHERE the data is. Go cloud!

It’s not about WHERE the data is. Go cloud!

Recent news tell the story of the FBI’s rules targeted at securing and governing cloud providers servicing federal institutions. It appears that the rules include clearing all administrators who may have access to sensitive information. That is understandable – but why does this problem exist? Even if your data is physically hosted offsite, the technology … Continue reading

Deep in user feedback

Too often, we fall into the human fallacy of remembering only the one who shouts loudest and latest. By countering this with numbers, you can provide your users with a better product and a better service. By using good analytics, you can get the answer to which feature most resonates with your user base Continue reading

In-context Tips – better than your average silly feature

[picapp align=”none” wrap=”false” link=”term=perplexed&iid=174173″ src=”0170/fd1e7acd-72b5-401e-88ff-b2001d040767.jpg?adImageId=12947858&imageId=174173″ width=”234″ height=”351″ /] A while ago, we launched CloudShare Pro, our consumer service. One type of recurring feedback I got on the product was: “The UI and usability are dead on. I’ve used several cloud vendors, and they are all difficult to navigate, or admin. They are certainly difficult to … Continue reading