Tagged with Software

Some information required

Some information required

Why sharing more information with customers, especially in the case of embarrassing errors, is actually good practice. Continue reading

Advertisements
The most important trait of a product manager

The most important trait of a product manager

I recently came across a LinkedIn survey asking the  above question – what is the most important qualification for a product manager. Curiously, the answers were: Energy and Passion Visionary Demonstrate Leadership Multitasking Problem Solving Granted, all of the above are great qualities for any employee, especially a leader in a cross functional organization (like most product … Continue reading

SLA is not just for customers – count everything

SLA is not just for customers – count everything

When running a complex SaaS, in today’s world, an expected part of the service is detailed analytics that provide customers with the ROI of the subscription to your platform. But you should not focus on customer-facing analytics alone. Even if improved service analytics and monitoring don’t result in improved cash flow, that does not mean … Continue reading

The hidden costs of the installer package

So you have a successful SaaS business, and you come across that first customer who has a unique security need, demanding an “On Premise” version of your product. Before you start off that path, a few important things to consider: You may say that today’s world is shifting towards SaaS, and you may point at … Continue reading

In-context Tips – better than your average silly feature

[picapp align=”none” wrap=”false” link=”term=perplexed&iid=174173″ src=”0170/fd1e7acd-72b5-401e-88ff-b2001d040767.jpg?adImageId=12947858&imageId=174173″ width=”234″ height=”351″ /] A while ago, we launched CloudShare Pro, our consumer service. One type of recurring feedback I got on the product was: “The UI and usability are dead on. I’ve used several cloud vendors, and they are all difficult to navigate, or admin. They are certainly difficult to … Continue reading

Silly features and IM clients

I upgraded to the latest Skype beta. Its great, except for one very silly feature: The Skype folk implemented a new behavior when minimizing the application to the system tray. It does not. Allow me to explain:  Windows 7 comes with a feature called called “Taskbar Jump lists” (also here) the above comes with a … Continue reading